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Frequently Asked Questions - FAQs

Processing Times?

  • Orders are processed within 1–3 business days.
  • You’ll receive an email with tracking details once your order is shipped.

Shipping Methods & Costs?

  • Standard Shipping: 10–20 business days.
  • Express Shipping: 7–10 business days (additional fee applies).
  • Free Shipping on orders above $100.

Delivery Times?

  • Delivery times are estimates and may vary based on location and courier delays.
  • International orders may be subject to customs clearance, which can extend delivery times.

Tracking Your Order?

  • Once shipped, you’ll get a tracking link via email or SMS.
  • You can also track your order directly from your account page or using our Virtual Chat Agent.

International Shipping?

  • Yes, we ship worldwide 🌍
  • Customs duties/taxes (if applicable) are the buyer’s responsibility.

Questions About Shipping?

📩 Contact us at info@shopenvoke.com or by filling the form above.

Hassle-Free Returns & Refunds

Easy 30-Day Returns

You can return eligible items within 30 days of delivery for a full refund or exchange.

Conditions for Returns

  • Item must be unused, unworn, and in original packaging.
  • Proof of purchase (receipt or order number) required.
  • Some items (e.g., personalized or perishable goods) may be non-returnable.

How to Start a Return

  1. Contact our support team at info@shopenvoke.com.
  2. We’ll send you a return authorization + instructions.
  3. Ship the item back using the provided label.

Refund Process

  • Refunds are issued back to the original payment method within 5–10 business days after inspection.
  • For exchanges, we’ll ship your new item as soon as your return is processed.

Damaged or Wrong Item?

If your order arrived damaged or incorrect, we’ll cover the return shipping and replace the item at no cost to you.

Questions about Returns?

📩 Email info@shopenvoke.com and our representative will get back to you